Operators & Co. is a boutique AI advisory and implementation firm for small and mid-sized businesses. We audit, automate, and build — and we leave the slideware at the door.
We don't sell transformation. We don't sell frameworks. We sit inside your operation and scale your biggest bottleneck — the one costing you sleep, staff, or margin.
That usually means shipping working systems in weeks, not decks in quarters. Your ops manager knows where the pain is. We know how to build the thing that removes it.
If a slide would do, hire someone else.
Two weeks inside your operation. We map workflows, interview your team, and leave with a prioritized list of what to automate, what to replace, and what to leave alone. One document. No PowerPoints.
We don't hand you a deck and a bill. We sit with your team, wire up the agents, migrate the data, and shut down the SaaS you no longer need. You get working systems — and a team that knows how to run them.
The tool your ops manager rigged together in Airtable? It's probably a product. We productize internal systems into revenue — new SKUs, new lines of business, sometimes new companies altogether.
Every engagement is fixed-scope and fixed-fee. If a phase doesn't earn its keep, we stop. We'd rather lose a month than waste a year.
Load planning was eating two FTEs a day. We built a GPT-powered dispatcher that reads broker emails, scores loads against their rate matrix, and drafts responses in the ops manager's voice. The TMS got cancelled ninety days in.
Front-desk churn was gutting their follow-up. We deployed a voice agent that handles recall outreach, insurance pre-verification, and rescheduling — in English and Spanish, during hours no human wanted to work.
Their lead estimator had built a bid tool in Excel that nobody else in the trade had. We rebuilt it, productized it, and helped them launch it as a subscription. It now generates more margin than two of their job sites.
I started Operators & Co. because the advice gap was obvious. I spent eight years at Stripe and Flexport building the internal tools that made those companies run — risk models, ops dashboards, the agent pipelines nobody talks about at conferences.
When I left, the calls I kept getting weren't from venture-backed startups. They were from a friend who owns a dental group. A cousin running a specialty distributor. A neighbor with 80 trucks. They didn't need transformation. They needed a week of someone who'd actually shipped the stuff.
Operators & Co. is that, at scale.
We take on four to six new engagements per quarter. That's the size we can staff well — enough to be useful, few enough that we can actually sit inside each operation. Applying first means we understand your business before the first call, and it spares both of us a sales meeting if we're not the right fit.
If we're the right fit, you'll hear from a partner within a week. If we're not, you'll hear that too, usually with a referral to someone better suited.